Job Title: Sales Support

The Order Representative owns all pre and post-sale execution from presentation through delivery. This role is accountable for sourcing, order entry, vendor coordination, proof workflow administration, shipment tracking, and order accuracy, but does not own sales, creative development, or finance decisions.

Key Responsibilities

• Manage the full order lifecycle after handoff from sales, including sourcing, pricing validation, quote preparation, and supplier communication.
• Set up and maintain orders in the company system, including repeat orders, tagging, approval routing, and exception flagging.
• Coordinate samples, product selection logistics, ship dates, and production timelines.
• Administer client approval workflow for proofs and order release, including acknowledgement checks and tracking updates.
• Monitor inventory positions and coordinate repeat-order execution when programs require replenishment.
• Maintain accurate CRM and order notes related to in-hands dates, shipment status, and client order details.

KPIs

• Order accuracy rate.
• On-time delivery rate.
• Average order cycle time from approval to shipment.
• Proof/approval turnaround time.
• Number of order exceptions or rework incidents.
• Shipment tracking updates sent on time.

Success is measured by order accuracy, on-time delivery, proof turnaround, clean system administration, and smooth shipment communication.

Some detailed day to day activity:

• Placing, managing, following up on orders, spec samples, preproduction samples
• Contacting vendors and customers by phone and email
• Prepare sales quotations, presentations, and proposals
• Product research and reaching out to vendors for sourcing
• Participating in client meetings (in Zoom/Teams or in person.
• Project management
• Ordering and returning samples

What's in it for me?

• Fun, progressive workplace and culture
• Competitive compensation package
• Annual performance bonus
• Work from home, professional setting required